Warranty operations for home builders
You build homes.
We handle
warranty.
Lucera manages homeowner requests, vendor scheduling, and follow-up, with your team in control. The lessons from that work stay connected and inform future warranty decisions.
Talk through your homes and warranty workflow.
Built alongside Abba River Homes
Rooted in the way builders workAfter the keys change hands
The home is finished. The follow-up isn’t.
Lucera takes ownership of the coordination, so your team can keep moving forward.
One place for homeowners to report an issue.
A clear next step for every managed request.
Follow-up that stays with the work.
One request. A complete workflow.
From “something’s wrong” to “it’s taken care of.”
The homeowner reports an issue.
A clear report and a photo give Lucera a place to start. Missing details are gathered before the work moves forward.
Example: a cabinet adjustment at Cedar Ridge Residence.
Homeowner photoAttached to request
Kitchen drawer keeps sliding open
- Photo attached by the homeowner
- Connected to the right home and warranty
- Missing information requested when needed
Put warranty experience to work
What happens after closing should inform what you build next.
Choose your next trade with more than a bid.
See where callbacks are coming from. Use the repair findings to address recurring problems with your contractor, agree on improvements, or decide who gets your next homes.
In development · Illustrative data
Roofing issues by contractor
Homes with at least one roofing issue in their first 12 months of warranty coverage
- Roofing contractor A
- 20%
8 of 40 covered homes
- Roofing contractor B
- 6%
3 of 50 covered homes
A pattern worth investigating
Contractor A has a higher issue rate in this example. Review the findings for workmanship, material, or plan details before deciding what to change.
Built into the workflow
Learn from each repair
Capture what happened, review what is reusable, and apply approved guidance when it is relevant to a future claim.
In development
Compare trades and plans
Planned reporting will help you find recurring issues by contractor or floor plan, so you can focus on what needs attention.
Coming next
Understand your local market
Opt-in, anonymized benchmarking is planned to compare your outcomes with similar builders nearby, once enough comparable data is available.
Your policies. Your judgment.
Hand off the follow-up.
Keep the important calls.
Lucera brings the facts together and recommends the next step. You retain authority over material coverage decisions, spending, goodwill, and exceptions.
- See the homeowner’s report and supporting evidence.
- Review the warranty context and proposed action.
- Approve, ask for more information, or change direction.
Kitchen drawer keeps sliding open
Cedar Ridge Residence · Cabinetry
Warranty context
Workmanship coverage is active.
Recommended next step
Send the original installer to assess and adjust the drawer.
Responsible trade
Northline Cabinetry
Your approval sets the work in motion.
A better homeowner experience
Less wondering. More knowing what happens next.
Getting started
Start with your next few homes.
- 01
Talk through your workflow
Talk through your homes, warranty volume, vendors, and where your team gets pulled in.
- 02
Set up your first homes
Bring your warranty documents, homeowner details, and vendor assignments. We help get the information in place.
- 03
Confirm the boundaries
Agree on coverage policies, approval responsibilities, the service term, and pricing before homes are activated.
- 04
Give homeowners a clear place to go
Homeowners get their portal. Lucera handles the coordination, and your team follows the work in the builder workspace.
Pricing
Priced around your homes. Scoped around your needs.
- Managed homeowner and vendor coordination
- A builder workspace and homeowner portal
- Clear approval boundaries and a lasting home history
Repair work and other third-party costs are separate. Your proposal confirms pricing for new closings, existing homes, and any additional setup.
Explore pricing & onboardingA few practical questions
A clear handoff. A clear role for your team.
What does Lucera actually take off my plate?
Homeowner intake, gathering missing details, reviewing the issue against your warranty information, vendor scheduling, reminders, and follow-up through completion. Your team gets the context it needs when a coverage, spending, or exception decision requires your input.
Can we keep using our existing trades?
Yes. We start with your vendor list and the trades assigned to each home. Lucera coordinates with them by text and email; they do not need to learn a new builder dashboard to respond.
Who decides what is covered and what we spend?
You retain authority over material coverage decisions, goodwill work, spending, and exceptions. Lucera brings the homeowner report, relevant warranty context, and a recommended next step together so you can make an informed decision.
Does Lucera do the repairs or site inspections?
Your trades perform repairs. When an issue needs an on-site assessment, we coordinate with your team or a builder-approved field professional. Repair costs, inspections, and other third-party expenses are separate from the Lucera service fee unless included in your agreement.
Do we need to replace our construction software?
Lucera can run your warranty coordination alongside your existing construction and accounting tools. We agree on how homes, warranty documents, and vendor information are provided during onboarding. Any integration work is scoped separately.
What happens when a request needs a person?
Unclear, disputed, or exceptional issues are escalated with the available evidence and a clear next decision. Lucera combines AI-assisted workflows with managed coordination; your builder policies and approval boundaries guide the work.
How does Lucera learn from warranty work?
Lucera records repair findings and captures potential lessons. Reusable guidance is reviewed before it informs relevant future claims, and your warranty policies and approval boundaries still govern the work. Comparisons by contractor and floor plan are in development. Local builder benchmarking is planned as an opt-in system using anonymized data, once enough comparable outcomes are available. Website and demo comparisons use illustrative data.
Can we start with a few homes?
Yes. On an introductory call, we will choose an initial group of homes, confirm the service term and scope, and plan onboarding. You can add homes as you are ready. Existing homes and new closings are scoped before activation.
Let’s talk about your homes
Put your next warranty request
in good hands.
Talk through how Lucera can handle your warranty workload and help your team put the lessons to use.