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Lucera

Pricing & onboarding

A clear scope for your homes.

We price Lucera around the homes you enroll and the coordination your team needs. An introductory call comes first; your proposal sets out the fee, service term, and responsibilities before you start.

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Managed warranty operations

The coordination, the workspace, and the follow-through.

  • Homeowner request intake and follow-up
  • Issue review using your warranty information
  • Builder approvals for material decisions
  • Vendor outreach, scheduling, and reminders
  • Repair follow-up and completion records
  • Builder visibility and a homeowner portal

The service fee and repair costs are separate.

Lucera coordinates the work. Your trades carry it out.

Repair labor, materials, inspections, and other third-party expenses are outside the Lucera service fee unless your agreement includes them. Applicable taxes are added as required.

Your team retains authority over spending, goodwill, material coverage decisions, and contractual commitments. We confirm those boundaries during setup.

Closeout or other additional workflows are scoped explicitly with you, so the responsibilities are clear.

Getting started

Start with your next few homes.

A practical rollout, built around the way your team already works.
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  1. 01

    Talk through your workflow

    Talk through your homes, warranty volume, vendors, and where your team gets pulled in.

  2. 02

    Set up your first homes

    Bring your warranty documents, homeowner details, and vendor assignments. We help get the information in place.

  3. 03

    Confirm the boundaries

    Agree on coverage policies, approval responsibilities, the service term, and pricing before homes are activated.

  4. 04

    Give homeowners a clear place to go

    Homeowners get their portal. Lucera handles the coordination, and your team follows the work in the builder workspace.

A few practical questions

A clear handoff. A clear role for your team.

What does Lucera actually take off my plate?

Homeowner intake, gathering missing details, reviewing the issue against your warranty information, vendor scheduling, reminders, and follow-up through completion. Your team gets the context it needs when a coverage, spending, or exception decision requires your input.

Can we keep using our existing trades?

Yes. We start with your vendor list and the trades assigned to each home. Lucera coordinates with them by text and email; they do not need to learn a new builder dashboard to respond.

Who decides what is covered and what we spend?

You retain authority over material coverage decisions, goodwill work, spending, and exceptions. Lucera brings the homeowner report, relevant warranty context, and a recommended next step together so you can make an informed decision.

Does Lucera do the repairs or site inspections?

Your trades perform repairs. When an issue needs an on-site assessment, we coordinate with your team or a builder-approved field professional. Repair costs, inspections, and other third-party expenses are separate from the Lucera service fee unless included in your agreement.

Do we need to replace our construction software?

Lucera can run your warranty coordination alongside your existing construction and accounting tools. We agree on how homes, warranty documents, and vendor information are provided during onboarding. Any integration work is scoped separately.

Let’s talk about your homes

Put your next warranty request in good hands.

Talk through how Lucera can handle your warranty workload and help your team put the lessons to use.

Book a call