Privacy Policy

Lucera collects information needed to provide warranty coordination and related builder operations services. This may include names, contact information, property or job details, warranty request descriptions, photos or documents submitted through Lucera, vendor contact information, communication history, and service activity.

We may also collect basic usage, device, and log information when someone uses Lucera websites, portals, or related services.

We use information to receive warranty requests, review issues, communicate with homeowners, builders, vendors, and administrators, coordinate scheduling and follow-up, maintain service records, improve Lucera, protect against misuse, and comply with legal or operational obligations.

Lucera may send service-related email or SMS messages for warranty request updates, vendor scheduling, reminders, access coordination, and related operational follow-up.

Lucera uses mobile phone numbers for service-related communications that support builder warranty operations, scheduling, reminders, access coordination, issue coordination, and related follow-up.

Lucera does not share, sell, rent, or otherwise provide mobile phone numbers, SMS opt-in data, or messaging consent information to third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are used only to provide the messaging service, comply with law, or protect Lucera and its users.

Message frequency varies based on active warranty requests, scheduling needs, and service activity. Message and data rates may apply. Recipients can reply STOP to opt out and HELP for help.

Lucera may share information with builders, homeowners, vendors, and service providers when needed to operate the warranty workflow or provide requested services. For example, Lucera may share relevant claim details with a vendor so the vendor can evaluate or schedule service.

Lucera may also share information with vendors that help us operate our systems, such as hosting, analytics, email, SMS, document storage, and support providers, under appropriate confidentiality or data protection obligations.

Lucera retains information for as long as needed to provide services, maintain warranty and operational records, resolve disputes, improve workflows, and comply with legal or business obligations. Retention periods may vary by record type, builder relationship, and applicable requirements.

Lucera uses reasonable administrative, technical, and organizational safeguards designed to protect information. No method of transmission or storage is completely secure, so Lucera cannot guarantee absolute security.

You may request access, correction, or deletion of personal information by contacting Lucera. Some information may need to be retained for legitimate business, legal, security, or warranty record purposes.

For SMS messages, reply STOP to opt out of further text messages from that number. Reply HELP for help.

Questions about this Privacy Policy can be sent to hello@trylucera.com.