See Lucera in action
A request comes in.
Lucera sees it through.
Follow a request through builder approval, vendor coordination, and repair confirmation. Then see how warranty experience can inform your next decisions.
This demo uses sample homes and outcomes. Your warranty policies and approval boundaries guide the actual work. The final intelligence view previews planned reporting and future opt-in benchmarking.
The walkthrough
The story, step by step.
A text companion to the visual demo, from the first homeowner report to the lessons and decisions that follow the repair.
- 00:00
Start with the home
The builder connects the warranty documents and vendor coverage, activates service for the home, and invites the homeowner to the portal.
- 00:20
Receive and understand the issue
A homeowner reports a kitchen drawer that keeps sliding open and attaches a photo. Lucera reviews the report, warranty context, and responsible trade.
- 00:55
Bring the decision to the builder
Lucera prepares a recommendation. The builder reviews the proposed next step and gives approval before coordination proceeds.
- 01:08
Coordinate the appointment
Lucera texts the cabinet installer for availability, gives the homeowner the available times, and confirms the appointment.
- 01:36
Check that the repair is complete
Lucera follows up with the trade, then asks the homeowner to confirm the repair. The result is recorded with the claim.
- 02:05
Put warranty experience to work
The final view compares roof-leak claims across original installers, then shows how the same measure could compare with similar builders. The figures are illustrative and use the first year of warranty coverage, excluding storm damage. Peer benchmarking is planned as an opt-in system using anonymized data, once enough comparable outcomes are available.
Let’s talk about your homes
Put your next warranty request
in good hands.
Talk through how Lucera can handle your warranty workload and help your team put the lessons to use.